Tag Archive for: Communication

Sticks and stones may break my bones, but words will never hurt me.

You probably recognize this childhood rhyme, but is it true?

Social media posts, letters to the editor and rants to American newspapers increasingly spew angry and hateful words. In the spirit of supposedly expressing opinions and being helpful, writers name-call, judge from afar and are just plain mean. The words are cringeworthy, yet the writer somehow believes they are acceptable. Are we crossing a line?

The words we use can either build others up or tear them down. Is our society so angry and insecure that we need to tear others down to feel good about ourselves? Can we discuss an issue without verbally attacking someone?

In 2014, pop artist Taylor Swift took things to a whole new level. Responding to the hateful things people say about her, she wrote Shake it Off – and it skyrocketed to the top of the charts.

In an interview, Swift told Rolling Stone magazine the meaning behind the song.

“I’ve had every part of my life dissected — my choices, my actions, my words, my body, my style, my music. When you live your life under that kind of scrutiny, you can either let it break you, or you can get really good at dodging punches. And when one lands, you know how to deal with it. And I guess the way that I deal with it is to shake it off.”

Shake it Off has become an anthem for millions striving to shake off haters, players and fakers in their lives.

There’s another childhood saying, too: “If you don’t have anything nice to say, say nothing at all.” Either we have forgotten the saying’s wisdom or a whole generation apparently never learned it.

In Let it be Christmas, Alan Jackson sings:

“Let anger and fear and hate disappear. Let there be love that lasts through the year.”  

We all have hearts and minds. Some hearts harden over time and are a little rough around the edges, while other hearts are broken and in despair.

So, what would happen if we remember that the words we speak and write have power? Communication has power to incite anger, discourage and create distrust among people. It can also encourage, give hope, affirm and bring out the best in people.

Our words have power. If we intentionally give life through our words and actions, can it make a difference?

Image from Unsplash.com

During the Yamadas’ adventurous marriage, there haven’t been many dull moments.

“I wouldn’t describe either of us as risk-takers, but we are definitely not afraid to try new things,” says Mrs. Yamada. “We enjoy ballroom dancing, mountain biking and scuba diving, but I couldn’t see either of us bungee jumping.”

Several years ago, the Yamadas tried taking up a new hobby together — flying.

“I have always had a love for aviation,” says Mr. Yamada. “I used to build model airplanes as a kid. Learning to fly has been a lifelong dream. My wife loves to travel so getting our pilot’s license greatly expanded our travel options, which makes her very happy.”

Getting their pilots’ licenses would not be without its marital challenges. While Mr. Yamada seemed to innately know about spark plugs, electrical systems and mechanics, his wife would definitely not describe them as second nature. She had to work hard to keep up.

“We are both very competitive people,” Mrs. Yamada says. “There were moments while we were taking lessons that the tension was elevated in our relationship. My husband might get ahead of me in an area and I would work extra hard to catch up.”

A real sticking point for Mrs. Yamada was when she was flying the plane and he would give her instructions. “Don’t forget to make your ten mile radio call,” or “Don’t forget your carb heat.” That unsolicited advice would get under her skin. Mr. Yamada agreed that he has that tendency, but has found that this experience has motivated him to improve in that area and enjoy the ride while his wife flies the plane.

It usually takes six to 12 months to get a pilot’s license. The Yamadas got theirs in 90 days. They would tell you it was a great experience and ultimately a good thing for their marriage.

“This forced us to learn how to manage our personalities,” Mr. Yamada says. “I can be bossy and a know-it-all at times. However, that doesn’t work well in the cockpit. We also came to the realization that when we are flying the plane is not the time for an argument. Taking flying lessons together has taught us how to work better together as a couple team.”

If you’re interested in taking up a new hobby together, here are some valuable lessons the Yamadas learned that may be helpful:

  • Make the ground rules ahead of time. There will be conflicts and disagreements. How will you handle them when they arise?
  • Be patient. It is easy to get impatient with each other if you aren’t moving forward at the same pace. Keep the end goal in mind!
  • Guard against being critical. There are some things that each of you do better than the other. Take advantage of this by learning from each other instead of criticizing.
  • Apologize when you are wrong. This did not come easily for Mr. Yamada, but over the years he has learned he is not always right.

“Getting our pilots’ licenses actually improved our marriage,” Mrs. Yamada says. “We had to learn how to communicate better, trust each other’s decisions and manage conflict. We have been on several trips already. It has been awesome to be in the cockpit with my best friend!”

***If you or someone you know is in an abusive relationship, contact the National Hotline for Domestic Abuse. At this link, you can access a private chat with someone who can help you 24/7. If you fear your computer or device is being monitored, call the hotline 24/7 at: 1−800−799−7233. For a clear understanding of what defines an abusive relationship, click here.***

David and Claudia Arp believe that fun in marriage is serious business. They have written several books on marriage together, including the 10 Great Dates series, and they love helping couples jazz up their marriage.

“In our 30-plus years of marriage, we have learned important things like, if you don’t say what is on your mind when it is on your mind, it may not be there later,” says Claudia. “We have also learned that it is critical for people to be intentional about having fun in their marriage. Most of us lead such busy, stressful lives that many times there is very little left over for the marriage, especially when it comes to anything fun. When the fun dies in a relationship, it is hard to keep the marriage alive.”

Through the years, the Arps have made it a point to enjoy each other’s company and to have fun.

One time when they got lost, instead of getting irritated with each other, they realized they were lost together. The kids weren’t with them, so they decided to make it into a 30-minute get lost date.

“We believe it is important to model a healthy relationship for your children,” says David. “Research has shown that the level of a couple’s friendship is a determining factor in whether their marriage will go the distance. In order to keep a friendship alive, you have to nurture it.”

The Arps have many good ideas to help grow the friendship in marriage, including this fun assignment: Kiss for 10 seconds in the morning before leaving for work with your eyes wide open. When you return home in the evening, do the same thing.

The key is to understand that you can turn any situation into a date, even a frustrating one. For example, you can go on a flu shot date. Or, if you find yourself in an airport with an extended layover, go to a gate where a plane is getting ready to take off. Pretend you are saying goodbye to each other. Once the plane leaves, move on to another gate and start all over again. You can do this for as long as your layover allows.

If your marriage could use some jazzing up with a heaping helping of fun, these great dates can build a stronger friendship into your marriage.

  • Take a trip down memory lane. Remembering your past can energize your relationship for the future.
  • Celebrate your differences. Reclaim that unity and diversity you felt before you married. List ways you are alike and ways you are different. For all the ways you are alike, figure out how to compensate for those areas. For all the ways you are different, determine how you can make sure the differences complement your marriage relationship instead of creating friction.
  • Make a date to talk about “us.” Lots of couples talk over each other. They talk about the kids, work, community service, etc. On this date, the Arps encourage couples to talk about “you.” Talk about positive things, your hopes and dreams, what you want your marriage to look like.
  • Have an encouragement date. Verbalize all those things you keep in your head, like when you think he looks really good, but you forget to tell him or when she cooks a great dinner, you think about how great everything tastes, but you never say anything.

“A number of years ago, we moved our office and David gave in to using an answering machine,” Claudia says. “The past few days had been rough so I decided to leave a message of encouragement for David on the new answering machine telling him I was really looking forward to seeing him at home and suggested some activities we could do.

“What I didn’t know is that David had some friends at the office who ended up helping him install the answering machine.

“Then they all went out to lunch. When they returned, one of his friends noticed he had a message. David hit play and the whole group proceeded to listen to my message. When it finished, the friends turned to David and wanted to know who that woman was leaving that kind of message on his machine. My red-faced husband tried to convince them it really was his wife. Needless to say, we have had more than a few good laughs over that one!”

Jazzing your marriage up is serious business! To find out more ways to create fun and adventure in your marriage, take look around our website.

Looking for more resources? Watch this episode of JulieB TV for an in-depth look on this topic!

***If you or someone you know is in an abusive relationship, contact the National Hotline for Domestic Abuse. At this link, you can access a private chat with someone who can help you 24/7. If you fear your computer or device is being monitored, call the hotline 24/7 at: 1−800−799−7233. For a clear understanding of what defines an abusive relationship, click here.***

Over the past 30 years, Gary and Carrie Oliver have worked with literally thousands of couples. Some were preparing for marriage while others were trying to figure out how to make their marriage work. “Every couple we have worked with began their marriage with a proclamation of their love and commitment to stay together ‘until death do us part,’” says Gary Oliver, psychologist and co-author of Mad About Us: Moving from Anger to Intimacy with Your Spouse.

“In many cases, the couples we worked with talked about being madly in love with each other. But over time the madly in love feeling turned to feelings of being mad at each other. The vast majority of failed relationships have at their core the inability to understand differences, deal with the emotion of anger in healthy ways and engage in healthy and constructive conflict.”

Close to 90 percent of people say they want to marry. Clearly, people want to be in relationships. Most married couples will tell you, however, that differences that were so fun and attractive while dating tend to cause marital conflict.

“More than 96 percent of the people we have worked with view conflict as negative and something to be avoided at all costs,” Oliver says.

He has spent thousands of hours playing referee for couples who do not understand that there is both unhealthy and healthy conflict. As a result, responding instead of reacting can make all the difference in the world. He says that conflict pushes buttons of fear, hurt and/or frustration, and things tend to get very personal. “When people feel misunderstood, the relationship doesn’t feel trustworthy or safe. Needless to say, this does nothing to build intimacy in a relationship.”

Misunderstanding anger is one big issue the Olivers deal with as they counsel couples.

“Anger is a complex emotion,” Oliver says. “One of the major reasons why the emotion of anger has gained a primarily negative reputation is that there is so much misinformation about what anger is and can be. We only tend to hear and read about unhealthy expressions of anger. It’s tragic that the mostly incorrect and inaccurate misinformation far outweighs the true and accurate facts regarding this powerful and potentially positive emotion.”

Consider these common myths (and facts) about anger.

Myth: If you don’t look or sound angry, you don’t have an anger problem.

Fact: Just because you don’t look or feel angry, or because your friend wouldn’t describe you as an angry person, does not mean you don’t have an anger problem. Anyone who does not understand and appreciate the potential value of anger may have a problem with it.

Myth: Anger always leads to some form of violence, so it is never good to be angry.

Fact: Anger does not always lead to violence, nor is it always a bad thing to be angry. The key is to understand and control this emotion rather than letting it control you.

Myth: Expressing anger to someone you love will destroy your relationship. Anger and love just don’t mix.

Fact: Being aware of your experience of anger and choosing to express it in healthy ways can actually increase mutual understanding, It can also help, strengthen and enrich your relationship.

Myth: Spiritual people don’t get angry.

Fact: Anger is a fact of life. Everyone experiences it. If you want to be smart and healthy, choose to understand your experience of anger, then express it constructively.

Myth: The best way to deal with anger is to stuff it. Expressing anger breeds even more anger and leads to loss of control.

Fact: When in doubt about what to do with your experience of anger, don’t stuff it. Healthy expressions of anger allow you to deal with the root issues and decrease anger. They are constructive and lead to greater control.

Myth: The best way to deal with anger is to dump it. Just get all of that anger out of your system. You and everyone else will be better for it.

Fact: When you are angry, take the time to understand your experience of anger. It can help you express it in a healthy and constructive way.

“Most couples we worked with were surprised at the degree to which they have believed many of these myths and the degree to which these myths have negatively impacted their marriage relationship,” Oliver says.

“In fact, my wife and I both realized that neither of us grew up with models of what healthy expressions of anger looked like. Learning how to express anger in healthy ways tore down walls of fear, hurt and pain. It also helped us build bridges of understanding and trust that became the pathway to deep levels of intimacy in our marriage.”

Read Mad About Us, Part 2.

***If you or someone you know is in an abusive relationship, contact the National Hotline for Domestic Abuse. At this link, you can access a private chat with someone who can help you 24/7. If you fear someone is monitoring your computer or device, call the hotline 24/7 at: 1−800−799−7233. For a clear understanding of what defines an abusive relationship, click here.***

Read Mad About Us, Part 1 here.

Almost daily, unhealthy anger causes some kind of devastation. It could be anything from child abuse or domestic violence to road rage, or to children methodically preparing to harm their teacher. The emotion of anger in and of itself isn’t the problem, though. When people allow themselves to be controlled by this powerful emotion, it can become unhealthy and cause harm to others.

“We have to continually remind ourselves that anger is energy and energy is neutral,” says Gary Oliver, clinical psychologist and co-author of Mad About Us: Moving From Anger to Intimacy with Your Spouse, with his wife, Carrie. “We have total control over how we choose to express our anger, so we can choose to express this emotion in unhealthy or in healthy and constructive ways. Plus, we can choose to spend the anger-energy by expressing it in ways that hurt ourselves and others. Or, we can choose to invest the anger-energy in building a healthier relationship.”

The Olivers believe that anger can be an alarm or warning sign that we need to look at some aspect of our lives or relationship. It can serve as a powerful source of motivation. Healthy anger provides the power to protect loved ones, and healthy anger can lead to more intimate relationships.

“Disagreements usually involve the emotions of fear and/or hurt and/or frustration. These are the primary emotions that lead to the secondary emotion of anger,” Oliver says. “Anger sets most people up for conflict – and most couples don’t know how to do conflict well. Couples can choose to spend their anger-energy by dumping, blaming, attacking or walking out. Or they can choose to acknowledge the fear, hurt or frustration and invest their anger-energy in seizing the opportunity to better understand their spouse.”

For example, Oliver spoke with a couple in the middle of a serious conflict. The husband made a comment at a party, and his wife responded with a joke about it. Her response embarrassed him in front of their friends. He was making a serious point and, she spoke without thinking about how it would impact the situation. Since this was not the first time she had done something like this, her husband was hurt, embarrassed, marginalized and frustrated.

When they headed home, the wife asked him what was wrong. Although he initially denied being upset, he releases his frustration after several questions.

In working through Oliver’s seven conflict management steps, they discovered that the wife had no idea he was being serious. The husband realized that his wife didn’t intend to make him look bad, but his friends started laughing and he felt naked, exposed and embarrassed in front of them. As they talked, the wife truly felt bad and apologized. This was a landmark conversation for them because they were actually able to talk through what had taken place and understand each other. Then they set a new direction for how to manage their conflict.

Couples who develop the healthy habit of working through differences often find that listening, asking questions, listening again and asking more questions leads to understanding. Additionally, it provides a window into each other’s hearts and a pathway to greater intimacy.

“When you know someone loves you enough to take the time to understand you rather than take a walk out the door, you know that person’s love is not a shallow, superficial, conditional love,” Oliver says. “That type of love makes a person feel safe and secure. This type of security leads to an increase in trust, which creates the perfect environment for deep levels of intimacy to grow.”

If you’re seeking to more effectively manage the conflicts in your marriage, try these seven steps:

  • Define the issue. Listen and seek understanding. Whose issue is it? Is there more than one issue involved? What is my spouse’s core concern? What is my core concern?
  • How important is it? On a scale from 1 to 10, with one being low-ticket and 10 being high-ticket, how important is this?
  • Ask yourself, “What is MY contribution to the problem?”
  • Do I need to apologize or ask for forgiveness?
  • Choose radical responsibility. Don’t wait for your partner to reach out and seek understanding—be willing to take the first step.
  • Choose what both of you can do differently.
  • Make changes and review them.

“Healthy conflict is good,” Oliver says. “When a couple has a disagreement and one person takes the time to listen even if they think the other person is wrong, that says to their spouse, ‘I value you and you are important to me.’”

It isn’t always about agreeing on something. When you know your spouse is trying to understand what is going on, it increases your sense of value and safety.

One of the best ways to go from being mad at each other to “mad about us” isn’t reading books on new sexual positions. Instead, it’s about creating a sense of trust and safety within your marriage. A spouse who feels understood will feel safe and be willing to trust. Consequently, that trust leads to the deeper levels of intimacy every person longs for. Guaranteed!

***If you or someone you know is in an abusive relationship, contact the National Hotline for Domestic Abuse. At this link, you can access a private chat with someone who can help you 24/7. If you fear someone is monitoring your computer or device, call the hotline 24/7 at: 1−800−799−7233. For a clear understanding of what defines an abusive relationship, click here.***

Getting Your Marriage Off to a Great Start

These things can help you stay on the same page.

What makes a marriage really work? Is there any way to guarantee that love can last forever? Here’s how you can get your marriage off to a great start.

It has been said that those who fail to plan, plan to fail.

Many people are in love with the idea of marriage. However, many couples fail to prepare for inevitable bumps in the road ahead. Some are just not ready to handle the tough times. Before you take a walk down the aisle, consider making some wise choices that will help ensure a successful marriage.

Get premarital education. 

Education allows couples to identify potential areas of conflict and discuss them before saying “I do.” Experts say that some premarital inventories can predict with 80 percent accuracy which couples have the potential for divorce. These inventories can give couples an idea of what issues to work on, therefore avoiding the divorce pitfall. Premarital education can resolve some important issues before they get out of hand and make it easier to seek help down the road. Some of the most hotly debated issues among couples are finances, in-laws, sex, employment, expectations and children.

Learn how to resolve conflict and communicate effectively.

How you manage conflict is a strong predictor of marital success or failure. Danger signs include withdrawing or leaving during an argument, attacking the other person’s character instead of focusing on the problem, and escalation. When you listen to each other and talk as friends, you can learn a great deal about your partner and what is important to them. Resolving problems together is a win/win situation that encourages intimacy in the relationship.

Learn what your partner expects from marriage.

Knowing what you expect from each other can prepare you for the years ahead. Unrealistic and unmet expectations often lead to resentment. Knowing what to expect and how to meet each other’s needs can be the glue that holds your marriage together.

Be committed to the permanence of marriage.

Commitment, as well as love, is a choice. Couples who believe that divorce is not an option are less likely to take steps toward ending their relationship. In addition, older, more experienced couples can provide much wisdom and support through the years. Sometimes, mentor couples can give insight on handling difficulties constructively within the marital relationship. Marriage is not a 50/50 relationship, as we often hear. It requires 100 percent from both partners. If you want to make your marriage last, it must be a top priority for both of you.

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Communication Killers

Find out what they are and how they can cause destruction.

According to Dr. John Gottman, the “Four Horsemen of the Apocalypse” are communication killers that put couples at high risk for divorce when these patterns take up permanent residence in the relationship.

1. Criticism

Criticism is defined as blaming, faultfinding, or using global and negative labels to attack your spouse’s character. For example, “How would you know? You’re never home,” or “My problem with you is …” A harsh startup often comes in the form of criticism.

2. Contempt

Contempt is a lack of respect for your spouse’s dignity, an attitude of looking down on your spouse as unworthy. Forms of contempt include name-calling, put-downs, sarcasm, cynicism, swearing at each other, rolling of the eyes, mockery or hostile humor. Contempt is demeaning and conveys not just disapproval of your spouse’s behavior, but disgust with who your spouse is. While the other three horsemen show up in small amounts in most marriages, contempt is only found in toxic relationships. This horseman also includes belligerence, which is an aggressive and angry provocation or threat.

3. Defensiveness

Defensiveness is a way of turning back a perceived attack. Someone who is defensive denies their spouse’s statements, refuses to admit their role in problems, avoids responsibility for how they impact their spouse or deflects their spouse’s complaints back onto the other person. Defensiveness is destructive because it escalates tension and creates an adversarial interaction.

4. Stonewalling

Stonewalling usually occurs as a result of escalating criticism, contempt and defensiveness as emotional overload becomes intense. Spouses who stonewall stubbornly refuse to give any verbal or nonverbal feedback that they are listening or attending to what their spouse is saying. Often they just get up and leave the room. It’s like talking to a stone wall. Stonewalling is at best a containment strategy that spouses use to avoid further escalation of the conflict. The problem is that the stonewaller does not just avoid the fight, but avoids his spouse and the relationship as well. According to John Gottman’s research, 85% of stonewallers are men.

Discussion Questions: Share with your spouse how your household handles anger.

  • How do you typically behave when you are angry?
  • Does your behavior get the response you want? If not, what do you think you could do differently?
  • Ask your spouse if he/she is comfortable with how you handle anger.
  • Discuss some options for handling anger in healthy ways in your home, keeping in mind that you are not on opposing teams.

***If you or someone you know is in an abusive relationship, contact the National Hotline for Domestic Abuse. At this link, you can access a private chat with someone who can help you 24/7. If you fear someone is monitoring your computer or device, call the hotline 24/7 at 1−800−799−7233. For a clear understanding of what defines an abusive relationship, click here.***

Do you communicate effectively? What kind of communicator are you? Would your family describe you as soft-spoken or loud? Do you tend to shy away from conflict or embrace it wholeheartedly? Has anybody ever described you as sarcastic? When you are angry, are you more likely to fly off the handle or wait until you are calm to address the issue?

The way you communicate with family, friends and co-workers dramatically impacts the quality of your relationships. It has the ability to shut down communication or to encourage it.

Based on decades of research, Dr. John Gottman has discovered four common communication styles that can really damage relationships.

1. Harsh startup – Whether at work or at home, a tendency to attack someone verbally while you are upset with them is considered a harsh startup and usually shuts down communication immediately.

2. Flooding – Have you ever felt your heart race, your blood pressure rise, your muscles tense and your body break into a sweat when trying to communicate with someone? Gottman refers to this as “flooding.” It is impossible to think and react rationally in this state. Consequently, discussion at this time usually escalates uncontrollably with no resolution.

3. Body Language – Here, Gottman is referring to eye-rolling, heavy sighs and what many call “the look.” Those are things your teen does that get on your last nerve, but they are not things you would typically expect from an adult.

4. The Four Horsemen of the Apocalypse, which involves:

  • Criticism – Blaming, using negative labels to attack a person’s character, and fault-finding.
  • Contempt – Lack of respect for a person’s dignity, an attitude of superiority, mockery and hostile humor. As a result, communication is condescending and demeaning.
  • Defensiveness – Refuses to take responsibility, will not admit their role in a situation, and deflects complaints back on the other person, as in: “it’s your fault.”
  • Stonewalling – Also known as the silent treatment. Stubbornly refusing to give any verbal or non-verbal feedback that they are listening or attending to what the other person is saying.

If you are seeking to have healthy communication with the people in your life, try these strategies.

  • Be intentional and specific. Ask for a good, undistracted time to talk. While you may want to discuss many things, choose only one thing and stick to it.
  • Listen without being defensive. After you have shared, listen to their response without planning your defense at the same time. It’s impossible for your brain to do two things at once.
  • Avoid mind-reading. Everybody knows the old saying about assumptions. Don’t fall into the trap of believing you can read someone’s mind.
  • Express negative feelings constructively. You can talk about hard topics without being ugly and tearing somebody down. Choose your words and your tone carefully.
  • Don’t withhold the positive. Even in the most difficult circumstances, you can often communicate something positive.

When it comes to communication, people want emotional safety, whether it is spouse to spouse, parent to child or co-worker to supervisor relationships. It is possible to talk with someone about a very complicated situation without destroying them. So, if your goal is to win, have the last word or prove you are right, you might need to ask yourself exactly what you hope to accomplish.

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